One hour respone time

HostaVPS believes that no product or service in the world can give customers 100% satisfaction without a reliable and prompt support system. Our customer service representatives operate around the clock to walk you through the smallest of problems you might face, in the middle of the night or on a public holiday. Every support ticket that you create through our system is guaranteed to receive a human response within 1 hour of submitting. To find out more on this you can see our full Service Level Agreement.

30 day money back guarantee

If for any reason you are not satisfied with your HostaVPS account with us within the first 30 days of account activation, we will refund you 100% of your charges. Overages, domain registration fees and SSL certificate fees are excluded from this guarantee, as these are non-refundable. We want our clients to feel assured that we are confident our services are excellent, to the point we are willing to fully refund them in the event they are not happy with the services provided.

99.9% uptime guarantee

We guarantee we will meet 99.9% uptime every month which is backed by our service level agreement. This means if your site is down you may be able to claim service credit depending on where it falls in on our SLA.

Uptime is important for any website. You pay us for keeping your site online. If your site is not online, you do not have to pay us ... instead, we pay you. That’s true! We pay you for every minute your site is down.

(99.99% uptime) -- Guaranteed
(99.9% - 99.0% uptime) -- 10% credit
(99.0% - 98% uptime) -- 15% credit
(98% - 97% uptime) -- 25% credit
(97% - 96% uptime) -- 50% credit
(less than 95% uptime) -- 100% credit

Guaranteed Resources

Unlike other hosts that may oversell their servers, we have strict SLA and policies in place so its impossible for us to oversell our servers. Once our servers hit 60% capacity we start putting accounts on a new server. This gives room for the current accounts plenty of room for growth. So when we say you will get 1024MB Ram, you will get all of that and nothing less!