Below is the list of our policies you agree with when signing up with us as a customer. Please take the time to review all of them and fully understand our services. All of our policies are written and based around providing security and assurance to our customers and our selves. If you ever have any questions about our policies or need clarification on our terminology within the polices feel free to open a ticket so we can help you better understand our meaning.

Terms of service

The terms of service detailed within this document contain the conditions for services provided by HostaVPS. This document constitutes a binding agreement between HostaVPS and the user of the services provided. These terms must be accepted by the user prior to the provision of the services ordered through submission of the registration form. By ordering the services, you agree to be bound by the terms and conditions stipulated within without modification.

Privacy Policy

The creation of the HostATree privacy statement demonstrates our firm commitment to protecting the privacy of those with whom we interact. This statement sets forth our information gathering and dissemination practices for the HostATree website and newsletter. HostATree makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All customer information is stored in our company databases and is accessible only to internal employees.

Refund policy

At HostaVPS we will always go above and beyond to ensure 100% customer satisfaction which is why there is no surprise that we offer a 30 day money back guarantee. If for any reason you are not satisfied with the level of service provided by HostaVPS you are more than welcome to submit a refund request. Please submit a ticket before you do this as we always want to keep your business and will do what ever possible to ensure that. This policy covers everything we will refund you for and situations where we will not.

Service Level Agreement

We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. We offer the following levels of service to ensure maximum availability and performance. The HostaVPS SLA sets standards for service in this document.